If an item is too small or too large, please contact customer service, and they will do their best to resolve your issue.

Please take a photo of the packaging in which your item was delivered (the quantity, weight, and address must be visible) and of the item itself. Send us the photo via the “contact us” section, along with a brief description of the problem. This will allow us to clearly see the damage and offer you the best solution.

Go to our “Contact Us” section, enter your order number and your details, and describe your issue to create a support ticket.

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to ensure your satisfaction. We also understand that sometimes we may not meet all of your expectations. That’s why we accept returns and offer full refunds.

You have the right to return any product within 30 days of receiving your order, except in the following cases:
- Damaged items (NOT defective)
- Dirty items
- Items that have been altered
- Items not in their original packaging

Items listed under these exceptions will not be accepted for return.

The return window expires 30 days after purchase. Please do not request a return after 30 days, as we will not be able to accept it.

If your return is approved, we will issue a store credit or a full refund for the price(s) of the item(s) using the same payment method as your original order.

You have 30 days from the date you receive your order to request a return. Refunds will not be accepted after 30 days, regardless of the reason.

If you wish to return an item, please contact us. Provide your order details, including the order number and the reason for the return. Be sure to take a photo of the product and attach it to your message.

Once we receive your return request, we will contact you via email with instructions on how to proceed.

When you are ready to ship your return, send your package to the shipping address provided in our email. Make sure the order number is clearly printed on the shipping label.

Use a tracked and insured shipping method for your return package. Keep the shipping receipt until you receive your store credit.

Please note that we do not cover return shipping costs. We are not responsible for returns that are lost or stolen during transit.

Return shipping costs are the responsibility of the customer. Unfortunately, we do not provide return labels.

If you need to return an order, please note that the return address may vary depending on the specific items in your order. To ensure your return is processed efficiently, please contact us to obtain the correct return address and further instructions. We are here to assist you every step of the way and to ensure that the return process goes as smoothly as possible.

Once your order is complete, a confirmation email will be sent to the email address you provided at checkout. If you haven’t received the confirmation email, please check your spam folder. You can also track your order on our “Track Your Order” page.

We tend to ship items separately in the following cases:

• The order includes multiple items that cannot all be packaged together in a single parcel.
• An item is temporarily out of stock or has been placed on backorder.
• An item did not pass the initial quality check and requires re-inspection.

Though rare, if your package doesn’t arrive, please contact the carrier directly to resolve the issue. Ivyn Dallas is not responsible for return shipping costs or lost packages. We strongly recommend keeping proof of postage, as we are not liable for lost or misdelivered parcels.